Standard cancellation guidelines for on-demand courier orders and contracted recurring routes.
Cancellations for on-demand delivery dispatches must be communicated prior to driver dispatch. If cancellation occurs after an independent contractor courier has been dispatched or has arrived at the pickup facility, terms established in the applicable commercial service confirmation or customer agreement govern.
For recurring daily or weekly contracted commercial routes, clients are requested to provide advance written notice as specified in their customer service agreement to adjust or suspend scheduled route runs.
In cases of severe weather, hurricane advisories, regional road closures, or force majeure events, dispatches may be rescheduled collaboratively with client dispatch coordinators without penalty.
Please transmit all cancellation and schedule adjustment notices promptly to courier@ivorycapitalcorporation.com.
