Review-based billing adjustment standards, commercial credit memos, and payment procedures for commercial accounts.
Ivory Courier LLC is committed to high standards of operational reliability. In the event of a verified service discrepancy, delayed dispatch attributable solely to company operations, or route deviation, an itemized invoice credit or adjustment may be issued to the commercial account following review.
Billing discrepancy inquiries must be submitted in writing within a reasonable window following invoice receipt to dispatch management for review and verification under applicable commercial agreements.
Card payments processed via Stripe are subject to review prior to adjustment. Approved refunds are credited directly back to the original payment method through Stripe or applied as a billing credit memo toward future scheduled route billings, per customer preference. Automatic refunds without review are not provided.
For billing reviews and invoice inquiries, reach our commercial dispatch desk at courier@ivorycapitalcorporation.com.
